Senior Systems Engineer

San Jose, CA

Full Time

Experienced

Senior Systems Engineer

About Us:
ContinuServe is a tech-enabled outsourcing firm that partners with clients with finance, accounting, human resources and technology services. We have deep category knowledge and personalized service to impact your bottom line daily. We provide strategies that streamline and strengthen your operations in today’s fast-paced environment.
We Are Built for the Pace of Possibility

Our MSP team specializes in providing IT Services, IT Support on premise or remote, COLO support, IT consulting, and Cloud hosting and cloud services. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans.

Within our MSP division, you'll work in an environment that fosters and rewards creativity and ingenuity. We're looking for bright and energetic people to complement our growing and dynamic team. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not just be cubby-holed at a single employer.

We have an immediate opening for a Senior Systems Engineer to support our San Jose and Bay Area customers. This role requires on-site work at client locations approximately 70–80% of the time.

The Position:
The Senior Systems Engineer will be responsible for overseeing day-to-day technology infrastructure at client sites and via remote support to support a wide array of customers and their operational and technology needs.

Responsibilities:

Provide day to day support of client networks, servers, storage, and overall infrastructure.
Maintain our clients' IT infrastructure both remotely and at customer site(s) when needed.
Help architect and implement a wide range of IT projects, such as high-availability, virtualization, and cloud services.
Be the escalation path for issues that desktop engineers or helpdesk staff are not able to resolve.
Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments, and provide world-class customer service.
Troubleshoot and resolve network and system issues, remote or on premise as needed.
Positively and professionally represent the face of the company with our clients.

Qualifications (Knowledge, Skills, and Abilities)

5+ years of experience with administering, configuring, optimizing, and maintaining Windows-based networks and servers.
Strong experience with Active Directory, Exchange, Office 365 administration, and Windows security.
Hands-on experience with firewalls, switches and wireless access points (Cisco Meraki, HP, Dell SonicWALL, Fortinet).
Hands-on experience with heavily virtualized environments (VMware, Hyper-V).
Hands-on experience with physical servers (HP, Dell).
Hands-on experience with on-premises and cloud-based backup solutions (Axcient, Barracuda, Datto, Dell Druva), cloud-based email systems (O365, Intermedia, GoDaddy, G-Suite).
Hands-on experience with Email Security Solutions (Proofpoint, Barracuda).
Hands-on experience with cloud managed EDR and XDR solutions (SentinelOne, TrendMicro)
Hands-on experience with ticket systems and RMM tools (ConnectWise, Barracuda, N-Able).
Hands-on experience with the cloud VoIP solutions (intermedia, RingCentral, 8x8)
Self-motivated and able to work with limited supervision, and excellent time management.
Strong communication and customer service skills.
CCNA or equivalent network experience is desired.
MSCE or equivalent server experience is desired.
Technical Certifications a definite plus.

Experience:

A.S. or B.S. in information systems or related field is preferred.
5+ years’ experience working in information technology is required.

Why Join Us

Be part of a high-impact team with a 25-year track record
Work alongside experienced professionals passionate about delivering measurable results

Physical demands: This position requires daily use of fingers, talking, sitting, listening, and vision. Equipment used includes, but is not limited to: computers and keyboards, calculators, writing utensils, paper, and telephones. Employee may be asked to lift up to 50 pounds.

Job Type: Full-time
Pay: $120,000.00 - $140,000.00 per year

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A quick note from our Talent Acquisition team: These short questions give us a chance to learn more about you and give you the opportunity to share your story beyond the resume. We appreciate the time and thought you put into your responses and look forward to personally reading them.

Why are you interested in this opportunity? **

Why are you open to considering a new role at this time?*

The salary range for the role is $120,000–$140,000, based on experience. Is this range acceptable for you? **

Do you now or in the future require employment based Visa sponsorship?*

This role requires being on site at client locations 70–80% of the time in the San Jose market. Are you currently located near San Jose, and are you able to meet this on‑site requirement?*

What is your experience administering Microsoft 365, including lifecycle management, Exchange Online, SharePoint, Teams, and Intune? Do you hold any relevant certifications?*

What is your experience with Windows Server administration and Hyper‑V? Do you hold any relevant certifications?*

What is your experience working with backup platforms and disaster‑recovery/business‑continuity processes? Do you hold any relevant certifications?*

Do you have experience working with endpoint protection, email security tools, and incident response? Do you hold any relevant certifications?*

Do you have experience administering and troubleshooting firewalls, switches, VLANs, VPNs, and wireless access points (including Cisco Meraki)? Do you hold any relevant certifications?*

What is your experience working in an MSP or multi‑client support environment?*

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